TERMS OF SALE
All sales are final (unless, on the rare occasion an item is out of stock and no longer made). Sorry. We are not able to provide cash refunds or automatic chargebacks. We do, however, want our customers to love what they wear – we have an extensive exchange policy, and, we offer a lifetime warranty! Both are covered in detail below.
(For SHIPPING QUESTIONS, please see our Shipping page.)
1. Do I need to keep my email receipt?
Please keep all records (email receipt, order number, and shipment tracking number) until your order arrives. If you do not receive an email confirmation of your order, your order may not have been processed.
2. Can I add something to an existing order?
Sure thing! But, you must order additional items ONLINE (not by telling us in an email). When placing your second order, include the confirmation number of your first order in the “notes” box at checkout and we will combine them into one shipment (if the first order hasn’t already shipped). Additional shipping charges will apply.
3. Can I just email what I want and have you charge my card?
Sorry, no. Orders are not accepted via email. Do NOT submit your credit card information via email. Spragwerks is not responsible for sensitive information submitted via email and viewed by third parties. Please make purchases using the online shopping cart.
(If you have a custom order, we will have emailed your payment options. For info about custom orders, please see our Custom page.)
4. What if I never received my order?
When we ship orders, we will provide you with a tracking number. For USPS shipments, please allow 2 – 3 business days for domestic shipping, and 6 – 10 business days for international shipping. Please first track your order. Next, PLEASE CONFIRM that you provided the correct shipping address. (This will be the first question we ask you.)
If you feel your order has been lost or not processed, please email us, and include the following information:
-Your Order Confirmation (If you did not receive one, check your spam/bulk folder; or, your order may not have gone through.)
-Payment method: Credit Card or PayPal?
-Email address (as submitted with your order)
-Your name or name on the credit card used
For ALL exchanges, please include in any correspondence, AND inside your return shipment, the following information:
-current size, if applicable
-desired design name/size
If this information is not included in emails or shipments, it may take longer to respond to your email, and items to be exchanged may not arrive back to you. So please include this information in your initial email and any shipments!
If you’re not totally satisfied:
If your purchase wasn’t all you’d hoped it would be, we’ll gladly exchange it for another item of equal or greater value. Please send us an email, and don’t forget to include the above information. Please let us know what you didn’t like about the item, and what you’d like instead. There is a shipping fee for exchanges. That fee is the same that you paid originally, unless you decide to change your shipping options or address. There may also be a difference in cost for the item you’re exchanging – we’ll send you an email letting you know how much the additional cost is, if any, and the shipping amount. You can pay using PayPal or your credit card. Next, send us the item to be exchanged to our shipping address, which you can find on our Contact page. Inside your shipment, please include the same above information. When we receive it, we’ll send out your exchange!
If your item is the wrong design or size:
Please send us an email and let us know – don’t forget to include the above info! Next, ship the item back to us to our mailing address in it’s original box. If the fault is ours, we’ll get the correct item or size out pronto! Otherwise, there will be a shipping fee, plus the additional cost of the item, if any, to exchange your order. That shipping fee is the same that you paid originally, unless you decide to change your shipping options or address. Either way, you can pay using PayPal or your credit card. Next, when we receive your shipment, we’ll send out the correct item or size!
If your order arrives damaged:
Please send us an email within 5 business days so we can notify the shipping vendor used. Please include the above information (name, address, order/receipt number, design name) and also when the damaged item was delivered. Then, send back the damaged item, with it’s original packaging, and above info enclosed to the address on our Contact page. When we receive the damaged piece, we’ll send out the new item.
When shipping returns/exchanges to Spragwerks:
If shipping with USPS (usually the most cost-effective and our preferred method), we STRONGLY urge customers to purchase insurance for the cost/estimated cost of the item. The additional expense is slight compared to the headache that comes with a lost and un-insured package. Spragwerks WILL NOT be responsible for any returning items that do not make it to us. Please see our Shipping page for more.
LIFETIME WARRANTY / REPAIRS
Spragwerks products are meant to be worn! We think you should wear it till the wheels fall off – and if they do, send it back and we’ll repair or replace it! This includes: the loosing or breaking of solder, ring lacing/detail, pendant loops, cuff link/tie tack/pin/earring backings, or buckle pegs/tongues. If you’re not sure if a specific damage is covered, shoot us an email. Sorry, slamming your ringed finger in a car door or an angry ex snapping your chain from your neck – while unfortunate – are not covered in our warranty. (Of course, we will attempt to repair unfortunate “accidents,” if you’d like. Keep reading!) We charge $10 shipping and handling for all items, regardless of coverage in our warranty.
A. Send us an email with your name and address, and include a brief description of the problem.
B. If the damage was not due to normal wear, we’ll let you know any additional cost for repair.
C. We’ll send you an email asking you to ship the damaged item to our mailing address, with the following info included inside the shipment: Your name, address, phone number, email, description of the problem, and your money order (if that’s your preferred payment method). *We strongly urge customers shipping with USPS to purchase insurance – the few extra bucks could spell the difference between major annoyance and major loss.
D. After we receive the damaged item and payment for return shipping cost, we’ll make the necessary repairs/replacement and ship it back to you.
We don’t want you to be without your jewelry for too long, but we are a two-man show here. While your repair will probably be back within 6 – 10 business days, it may take up to three or four weeks. Please let us know in your correspondence if you need it back sooner, and we’ll do our best to meet that deadline!
At Spragwerks, we only collect information that you voluntarily provide to us. Examples of the personal information that we may request include your full name, e-mail address and mailing address. We may request information from you when you (1) place an order with us, (2) e-mail or call us, (3) provide feedback/comment on our blog, (4) want to track an order you have placed with us, or (5) subscribe to our newsletter or mailing list.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How We Use The Information You Give Us
The information that we collect from you will be kept confidential. We do not sell, trade or give away your information to third parties without your prior consent, except in the following circumstances:
A. Your information may be shared with parties who perform services for Spragwerks, such as web developers, accountants, business consultants, and the like. These agents, partners or contractors will be required to keep your information confidential and to refrain from using it for any other purpose than to carry out the particular services they are performing for us.
B. We may release customer information, if we are advised that such release is necessary to comply with federal, state, or local laws, or to protect the rights, property, or personal safety of Spragwerks, its customers, employees, vendors, or other people. This may include the release of information to other companies, law enforcement, and other organizations.
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